Why the Attitude? The Business Case for Being Nice

I recently received a call from a frustrated CEO who had concerns about his COO. The COO was brash, antagonistic, and exhibiting a pervasively aggressive…

The Problems with Emotional Intelligence: It’s a Jungle [Book] Out There

Since the mid-1990s, the idea of emotional intelligence has been forced upon us as the quintessential trait for more effective leadership, enriched relationships, and generally…